Frequently Asked Questions

Any Food prepared or Served to Public Is required by Law to be kept at certain temperatures to meet Food Hygiene Standards. Our Trailers have a Temperature Range from +8 to -20, which covers the required temperature for Food Safety Practice.     

Each Trailer Comes Complete With 20m 16amp Cable, & 13amp adapter. If Powered by Generator we recommend min 5kva set, a domestic 13amp cable is not suitable.

Yes Trailer Is fully Insured for theft and Damage, Our driver will have check sheet for the Hirer to sign that all is received in good condition. Any Damage occurred by the Hirer while on hire, Chill-Freeze will Invoice for the damage occurred.

PLEASE NOTE GOODS WITHIN TRAILER ARE NOT COVERED. IT’S THE RESPONIBILTY OF THE HIRER TO INSURE YOUR OWN GOODS.

Chill-Freeze will deliver the trailer when required by the hirer, normally the day before hire commences, Chill-Freeze will call 48hrs before hire starts to confirm delivery arrangements.

No. Once delivered to Site, the trailer will be hitch & wheel clamp locked for insurance reasons. Prior Consent must be given by Chill-Freeze if Trailer is to be moved. Loss Or Damage Of any locks or keys will be charged for

All Trailers are serviced regularly and are very reliable, however if a breakdown does occur please call Chill-Freeze to report, we have a 24-7 Engineer on Call.

Yes There Is, Please view Long term Hire on Website, All call Office for Quotation.

Yes All Credit / Debit Cards are accepted, 20% Non-Refundable Deposit to Secure Booking if booking in advance, Balance of Hire Due 30 days Before Hire Date Starts. If Booking Within 30 Days of Hire Date Full Payment Required On Booking.

Yes, as long as there is plenty of ventilation.

The hirer must notify Chill-freeze ASAP of any situation about collection, charges could apply for extra days hire.

You will need to check to see if the Trailer is available, as it may be booked to another customer. If available the hire can be extended, extra charges will apply

Yes, One or two shelfs are available as standard, shelfs are 1.3m long, they are fitted to one/both sides. If extra shelfs are required please call with your requirements.

No, Chill-Freeze do not allow self-drive. Due to insurance and licence regulations.

Trailers are delivered fully washed and sanitized inside. We expect trailers to be collected in a reasonably clean state. No goods to be left in trailers, if a surplus amount of cleaning is required there could be a cleaning charge to the hirer.